M a r k 's R e s u m e
executive summary
Hands-on IT Tech Savvy Estate/Property and Office Manager with responsibility for all facets of management covering maintenance, repairs, renovations, groundskeeping, guest interactions, and staff supervision. Excellent project management skills working within deadlines and budgets. Strong business management skills with a focus on cost efficiencies, productivity, quality, and value. Committed to the highest standards, accountability, dedication, and job excellence.
PROFESSIONAL EXPERIENCE
Patient Journey Manager, R3 Anti Aging & MedSpa, Beverly Hills, CA, Aug. 2023—Jan. 2024
▪ Acted in the capacity of project manager to help set up a new penthouse medical clinic in the Golden Triangle of Beverly Hills. Duties included interior decorating, assembling and setting up medical equipment, implementing a secure computer network and wifi connection, installing the clinic’s security camera and sensor system, and coordinating with contractors to build out the interior of rooms and offices.
▪ Managed the clinic’s front and back office. Also took on other duties during times when upper management and other personnel were away or unavailable.
▪ Managed medical supply inventory (syringes, medicine, biologics, etc.).
▪ Managed sensitive biologics and cryo climate-controlled substances such as stem cells, exosomes, and cord blood.
▪ Managed the clinic’s marketing leads and converted them into patients. Duties included cold calling patients, explaining the clinic’s services, coordinating doctor consultations, providing procedure recommendations and costs to patients, coordinating and scheduling patient procedures, collecting payments, taking care of patients during their time at the clinic, and seeing them out.
▪ Assisted doctors and nurses with patient stem cell injectables, and other anti-aging procedures such as Botox, fillers, micro-needling, and IVs.
▪ Secured and handled the disposal of biohazards and other medical waste.
▪ Handled the logistics and delivery of medical supplies and biologics to customers in other clinics.
▪ Solely entrusted to open the clinic for business and lock up at the end of the day.
▪ Entrusted with ensuring all laboratory clinical drugs and biologicals were stored and secured at
appropriate temperatures, and under appropriate conditions following FDA requirements.
▪ On call 7 days a week to assist doctors, supervise patient procedures, address patient concerns, and receive deliveries of perishables and other supplies.
▪ Reported and worked directly with the President of the company.
Stock Trader, Oct. 2020—Aug. 2023
▪ Self-employed during the pandemic and shortly there after.
Live-in Property Manager, Gary L. Wilson, UHNW Principal / Holmby Hills, CA, Sept. 2016—SEPT. 2020
▪ Managed "The Edie Goetz Estate", a trophy 14,905 sq. mansion in the heart of Holmby Hills, sited on two contiguous properties, totaling over 4.38 acres and once on the market for $79 million.
▪ Coordinated with real estate agents to promote the properties to corporate executives, celebrities, royalty, and other ultra-high net worth individuals, resulting in the sale of one property for $40.8M.
▪ Managed "The Glen Campbell Estate", a beautiful garden estate in the heart of Holmby Hills, totaling 2.2 acres. Coordinated with real estate agents to promote the property to ultra-high net worth buyers, resulting in the sale of another property for $22.5M.
▪ Managed, selected, and oversaw vendors to maintain the Bel Air, Hancock Park, Holmby Hills, and Malibu properties which included gardens, ponds, waterfalls, lawns, a tennis court, pools, a design studio, a pool house, a guest house, a beach house, and the primary residence.
▪ Directed maintenance and repairs, including plumbing, electrical, appliance repair, utilities, irrigation, HVAC, gates, and groundskeeping. Supervised projects through completion, approved payments and maintained all records and contracts.
▪ Served as a point of contact for the principal, screening incoming communications with discretion and confidentiality to identify matters requiring his direct attention.
▪ Hired, scheduled, and supervised the performance of vendors and arranged for required services at times that did not disturb the principal.
▪ Coordinated the principal’s personal and professional calendar, arranged appointments, confirmed meetings with attendees, and prepared meeting materials.
▪ Maintained household accounts, budgets, bills, and prepared monthly expense reports. Developed a secure home office filing system for correspondence, documents, contracts, invoices, receipts, and warranties.
▪ Met and greeted visitors at all levels of seniority. Valeted guest vehicles, provided food and beverage service, kitchen service, and attended to special requests.
▪ Performed personal errands, including grocery shopping, delivery and pickup, party/event preparation, and shopping for guests.
▪ Installed, configured, and maintained household computers, mobile devices, and a highly secure LAN/wireless network.
▪ Processed payroll, hired vendors, and trained staff.
IT Network and Security System Administrator, Gary L. Wilson, UHNW Principal, Sept. 2016—Sept. 2020
▪ Administered and secured five residential local area networks, oversaw six internet modems, six security
gateways, 10 POE network switches, and 35 wireless access points.
▪ Replaced a failing computer network, wireless system, and security camera system with corporate-grade equipment, saving the principal $30K in equipment and installation costs.
▪ Installed and monitored 20 facial recognition security cameras across 2 properties.
▪ Thwarted 50+ online account hacking attempts directed at principals and colleagues.
Property Manager, Lien Melendez, real estate investor, June. 1993—Current
▪ Duties through the years: Construction Manager, Property Manager, Personal Assistant, Groundskeeper and Tech Support.
EDUCATION
▪ A.S. Computer Science Degree - GCC
TECHNOLOGY SKILLS
▪ Applications and software: Microsoft Office (Word, Excel, PowerPoint), Adobe Creative Cloud, Google Cloud, iCloud, Quickbooks
▪ Operating systems and computer devices: Windows (PC), Mac OSX (MacBook, iMac, Mac Pro, Mac Mini), Android
▪ OS, iOS (iPhone and iPad), smart devices, smart homes
▪ Network hardware: routers, internet modems, security gateways, wireless access points, network switches
▪ Security Systems: Google Nest facial recognition cameras and alarm system.
vaccinations
▪ 2023-2024 COVID-19 vaccine
▪ Flu Vaccine 2023-2024
Availability
▪ Full-time 24/7 availability and on-call as needed. Live-in optional and willing to travel for work. Able to start immediately.
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